Quality Assurance Analyst

Tired of dealing with customer complaints all day?
Want to put your customer service skills to better use?
Want to make sure someone’s new home is ready and looks great for them to move into?

Who We Are
Rent Ready is a rapidly growing platform for apartment Upgrade to see actual infolions of apartment renters move out every year and the process of getting those homes ready for the next resident is a time-consuming nightmare. We streamline the entire process with our technology platform and connecting them with a network of service providers for paint, clean, carpet, wall repair, maintenance, and counter/tub resurfacing. We make the process easy for apartment staff and our service providers.


Job Mission
The Quality Assurance Analyst’s mission is to ensure the quality of paint, clean, carpet, wall repair, maintenance, and resurfacing services by conducting Virtual Quality Checks. Through these virtual checks they will ensure quality of service, document & score the services, guide the service provider to make corrections, and provide feedback on their performance.


Roles & Responsibilities
- Coordinate and conduct high volume of Virtual Quality Checks
- Interact with on-site persons to virtually walk-through apartment units and ensure quality of service (currently via Zoom)
- We’re making sure someone’s new home is ready for them to move into!
- Guarantee quality of final work delivered by following standard checklist to ensure service quality meets expectations
- Keep a keen eye for quality
- Communicate areas of improvement
- Log findings and rating into Rent Ready’s system for tracking along with any notes
- Work with a Vendor Manager to coordinate effort and provide feedback on performance of on-site workers
- Utilize reporting to target specific Work Orders for Virtual Quality Checks

Role Scorecard
Outcomes
• Complete 20 Virtual Quality Checks per day on targeted Work Orders via Zoom
• Conduct weekly check-ins with Vendor Manager to provide feedback on on-site parties

Competencies
• Relationship oriented – strong desire and ability to build relationships and connections
• Task & Detail oriented – understands impact of assigned duties, ability to stay on task, and execute with attention to the details
• Results driven - invests time in upfront planning to achieve goals and metric objectives
• Communication - effectively and appropriately interacts with a wide range of backgrounds to build relationships
• Flexible – embrace change, realizing that experimentation is what leads to growth

Technical/other
• System usage – capable of using internal and 3rd party software systems to execute tasks and log information
• Analysis & trend reporting – effectively create a feedback loop for quality check outcomes and communicate clearly where improvement in service performance is needed