Sales Administrator

We are looking for a qualified Sales/Data Entry administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales executives.

Our ideal candidate is goal-oriented, has a deep knowledge of customer service best practices, and is hungry to learn about our products and services. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Working experience with NetSuite is A+

Ultimately, you should be able to contribute to high-quality customer service.
You will be working on US Shift up to 4:30 PM EST.

Responsibilities
• Process orders via email or phone
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• Develop monthly sales reports
• Communicate important feedback from customers internally
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features
• Follow up with customers for open invoices

Requirements
• Proven work experience as a Sales Administrator or Sales support agent
• Must be fluent in English
• Excellent English writing skills
• Hands-on experience with CRM software (Netsuite preferred) and MS Office (MS Excel in particular)
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus