Bilingual Admin & Customer Service Assistant (English/Spanish)

Job description

We are looking for a Full-Time Customer Service & Administrative Assistant to manage customer service and sales. To be successful as an operations specialist, you should be committed to improving customer experiences and be able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational, people management, and problem-solving skills.

Language:

English (verbal/written)
Spanish (verbal/written)

Schedule:
Mon to Fri from 8am to 4pm EST
Sun from 8am-2/4pm EST

Skills:
Project management and leadership experience.
Ability to analyze and improve customer service and sales processes.
Strong people management and organizational skills.
Excellent communication skills, both written and verbal.
Strong problem-solving and time management Upgrade to see actual infotail-oriented.

Sample of tasks:
Managing Customer Service Mon-Fri and operations on Sundays.
Overseeing the cleaning team and assigning jobs.
Support Operations Manager with Hiring process (job posts, interviews, onboarding)
Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
Assisting with the implementation of new processes and procedures.
Identifying ways to improve customer experiences.
Ordering supplies and maintaining inventory levels.
Training new employees and ensuring that health and safety regulations are Upgrade to see actual infoeracting with customers and suppliers, answering questions, and resolving issues.
Tracking and reporting on operational performance.
Maintaining policy and procedure documents.

Tech Skills:
CRM (customer service)
CRM booking knowledge to creating and assigning bookings
Databases (preferred)

Skills Required
Admin Assistant, Human Resource, Management, Quality Assurance Speaking, Writing, Email Support, Phone Support, Recruitment Assistant.