Airbnb Co-Host

A startup short term rental company in Southern California is seeking a full time remote host to be available 5 days/week from 9am-5pm (Philippine time zone). We are seeking someone who is already familiar with the platform that we can easily plug into our current Upgrade to see actual infoSCRIPTION OF MAIN DUTIES:
-Providing Guest support for all current Interlude properties.
-Supporting guest communications through external channels (AirBnB, VRBO, Upgrade to see actual info, Etc.) internal channels (Interlude Website, iMessage).
-Following communication template flow in proper sequence. Copy and Pasting only necessary info.
-Using OffBook communication with Guest (free dialogue that is not “Copy and Pasted” from templates) only when necessary and providing a hospitality-driven professional demeanor at all times when interacting with the guests.
-Following proper channels and action plans as a main point of contact for Guest, Service Providers, neighbors, and property owner/partners.
-Assisting with quick and concise handoffs of Guests in emergency situations to supervisor and/or local authorities and medical first responders.

Maintaining working knowledge integrated operating systems, applications, and software including
(but not limited to):
-Administrative: Google Workspace
-Communication: WhatsApp, Skype, Zoom, iMessage
-Scheduling: TurnoverBnB
-Payments: PayPal

Communicating with the support team to stay informed of all relevant guest and coworker activity.
Relaying guest, cleaner, supplier/provider, and co-host team needs to proper channel. (Whatsapp, Google Calendar, Notes Files, etc.)