Shopify VA/CSR

ABOUT US
We are an alternative health company based in the United States. We’re growing our business nationwide and we’re looking to add another member to the team to help us with our goal. We provide intensive training for the position, and for a career in a professional setting.


ABOUT THE ROLE
This role will see you focusing on customer service and email management. You will be delivering excellent customer service to our customers through email and call. You will also be contacting suppliers and potential partners, and checking the status of orders.


ABOUT YOU
*Confidence*
- You have the confidence to speak your mind. Whether it’s to share a new idea or to tell your manager that you think there’s a better way to do something.

*Fast learner*
- To thrive in this role, you are someone who can learn and adapt very quickly. We’re constantly looking for new ways to improve our operations, and your role will be at the forefront of helping to implement new experiments.

*You take pride in your work*
- We will give you all the training you need to succeed, however, your attitude is what matters at the end of the day. You are someone who double and triple checks email drafts before sending. You care about delivering excellent customer service.


Duties & Responsibilities
Customer Service
- Helping customers with their inquiries, issues, and other concerns through email and phone

General Store Management
- Daily tasks include editing and fulfilling orders, processing refunds and cancellations, and creating shipping labels.

Customer Retention
- Following up with customers to ensure they are satisfied with the product

Social media management
- Creating content for social media (Instagram, Pinterest, Facebook) using Canva and engaging with our social audiences

Research
- Researching and reaching out to potential customers, business partners, and vendors through email, social media, and phone

Other administrative Tasks
- Performing basic data entry tasks using Excel and Gsheets and scheduling appointments and meetings using Google calendar


SKILLS AND EXPERIENCE
- Excellent written and spoken English
- Excellent organization and multitasking to manage multiple customers at any given time
- Proficiency with computer and online software is a plus (e.g. Shopify, Google Workspace, Microsoft office, Cloudtalk, Klaviyo; etc.)
- Additional skills will be viewed favorably (e.g. social media management, copywriting, graphic design, etc.)


WHY SHOULD YOU JOIN US?
Your ideas are valued
- You are joining as a valued teaUpgrade to see actual infomber where your thoughts and ideas are welcomed.

Grow with us
- We are a small company now, but as the company grows, you’ll grow with us through internal promotion opportunities.

Benefits
- $400 salary. Benefits and health insurance after regularization.

MUST-HAVES
- Reliable internet connection
- Home-based office setup (computer/laptop & headphones)
- Quiet environment for phone calls

*Willing to work on the graveyard shift
*Comfortable with taking and making calls
*Able to juggle multiple tasks
*Able to handle stressful situations


How to apply (important)
- Please send us a message with the word “COMFORT” on the subject line. Any applications without this word will not be considered.

We look forward to hearing from you!