Looking for Excellent Customer Service Representative *HIGH PAY*

We are a growing ecommerce brand who is in need of additional help to answer customer emails during peak seasons year round.

You will be trained in the tools, software and procedures by our current full time customer service rep. She will be your main point of contact as you learn on the job.

This is our first Virtual Assistant hire and we are excited to work with someone who is eager, talented, hard working, focused, patient and works well with customers, making sure they are happy. This position will start out working during our peak business periods which can last 5-8 weeks long, 4 times a year, so about 20-32 weeks a year, 20-40 hours a week.

Somethings I have in mind for you to do in the immediate future is:

*Responding to incoming emails/tickets and closing them
*Learn about product line to help customers
*Use Helpscout ticking software to take incoming customer requests
*Use Shopify platform to look up customer order information
*Use Inventory Fulfillment software to look up customer order information
*Use internet to look up tracking on customers orders

To Apply for the job:
1. Send me a message with a few sentences on why you would like this position.

2. Change the subject like to "I Want to Work for You [Insert the name of my mom ]"

3. There will be a short zoom call between us and video will be required

3a: Please reply directly to Upgrade to see actual info

4. Take a typing speed test at: Upgrade to see actual info take a screen shot of your results and post them in your response, you can try up to 3 times.

5. Take a screen shot of your internet speed test and include it in your response. My moms name is Cyndy.

6. Tell me about your experience level with the following software:
-Shopify
-Helpscout
-Customer Service Email for ecommerce business
-Inventory/Fulfillment Software
-Amazon Seller Central (FBA)