Apr 25, 2021
Due to a consistent increase in our workload we are looking to employ a new individual in the role of a Desktop Support Expert.
You need to have a reliable internet connection aswell as a reliable computer and always be contactable via Microsoft Teams or by phone.
You will need to have a curious mind to be able to diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
Participate in hardware and software reviews and recommend purchases.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers,
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Must have strong work ethic.
Must be a trustworthy individual.
Must be a team player and ability to move from one problem to the
Track all work in our CRM RepairShopr.
Additionally, experience with the following technologies would be highly regarded:
Windows 10, 8, 7
Microsoft Office 365
Understand Basic Networks to trouble shoot internet related issues.
Know how to use remote support technologies such as VPN’s, RDP, Teamviewer
A minimum of 2 years experience supporting the technologies listed would be expected.
This is an excellent opportunity with an exciting and growing company. The role promises to be demanding, however if you are the right person it could be just the challenge you're looking for.
If this sounds interesting we want to hear from you.