Customer Service Representitive

Would you like to join a rapidly growing and successful company? Do you want to be a part of a team where customers say things like: “I am amazed by how innovative this product is!”

OAGenius is a leading software company serving Amazon sellers around the world. We are looking for a Customer Service Associate to provide product support for OAGenius customers. This individual must be a self-starter and have general knowledge and analytical skills in information technology solutions.

This is a remote position and the typical hours will be 5pm- 2am EST and with some weekend support.


About Us:
We are a team of passionate people striving to help improve and automate Amazon businesses.
We do this by making and delivering great products.
....We also like to have fun along the way!

Customer Service Associate

We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, zoom, and email.


Technical Requirements:

-3 years of experience in help desk/customer support; customer support over the phone and email/ticketing system customer communications (Experience working within Zendesk)
-Experience with Trello project management software
-Experience with OAGenius software
-Experience in working with Microsoft Excel
-Fluent English both written and spoken

Soft Skills:
-Ability to answer customer emails and telephone calls in a professional and courteous manner.
-Ability to notate and issue and understand client request and document accordingly
-Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
-Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
-Ability to learn and follow all customer service procedures and policies
-Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
-Strong problem solving skills; does not leave any stone unturned when analyzing customer requests
-Attention to details and very organized
-Ability to work with or without direct supervision



Nice to have:
Able to up-sell and cross-sell