Customer Service Representative - Intake

Be a call center agent in your own home!

We are a US-based company looking for a full-time, home-based customer support agent to work with our intake department. The successful candidate will take inbound and outbound calls from people seeking representation in legal matters. Legal experience is a plus!

Detailed responsibilities

Your daily responsibilities would include:
1. Send a daily report
2. Manage inbound and outbound calls for the department
3. Respond to customer inquiries to help screen potential clients
4. Follow communication “scripts” when handling different types of client inquiries
5. Identify customers’ needs, clarify information, and set appointments alternatives
6. Monitor and respond to people on our social media channels

We are invested in our intake staff's success. You’ll go really far if you’re
? A fast learner
? A great communicator
? Calm and collected under pressure

Newbies are welcome but you MUST have excellent English Upgrade to see actual info is also important that you know how to use the applications we listed below. You don’t need to be an expert in all of them, but you need to be at least familiar with most of them.
? Web research using search engines like Google, IE, Bing, etc
? Microsoft Word
? Microsoft Excel
? Microsoft Outlook
?Microsoft Teams

You will need a stable internet connection and the ability to work during U.S. standard business hours between 8:00 a.m. and 6:00 p.m. Central Time. (Staggered times)

This is a full-time position

You’ll qualify for 3 vacation leaves and 3 sick leaves after the 6 month probation period.
We honor most Filipino holidays except for All Saints and All Souls Day

Once you complete your 6 months probation, you will get:
? 13th month

Details on how to apply

When applying, put “I want to be a call center agent” in the subject heading

Include references, a link to a recording of your voice speaking in English, and a screenshot of your speed test at home in your application.