Phone Support Customer Service in E-Commerce

Join a fast-growing US online home goods retailer & enjoy the flexibility that comes with working remotely.

We believe in providing the best possible experience for our customers, and we hope you will help us in achieving this goal!

We're looking for long-term, ongoing cooperation. The first days/weeks are dedicated to training.

You will:

1. Handle incoming Calls from existing Customers and updating them with order status

2. Performing day-to-day admin tasks

3. Cooperate with other team members and report to the superiors

4. Solve customers' problems after the purchase

5. Call the customers before delivery with a personalized update

6. Communicate with the warehouse to ensure we're delivering all orders on time



SCHEDULE SHIFTS AVAILABLE:

9 AM - 5 PM US Eastern Time, 5 days a week

What you need:

- Excellent spoken English & confidence in speaking on the phone

- At least 2 years home based Job Experience

- Great time management skills

- Strong internet connection - we don't want this to slow you down. 10+ Mbps (Upgrade to see actual info)

- Can-do mindset, sense of ownership, and pride in your performance and its impact on the company's success

- 100% Availability during the schedule of your choice

- Ability to cope with customers that purchased expensive items

- Long-term commitment - treat this as your career

To apply successfully, please up "E-COMMERCE - JANUARY" in the title along with your resume
What we offer:

1. Relevant training on all aspects of the role – soft skills, product knowledge

2. Stable, fixed salary

3. Opportunities for professional development

4. Friendly atmosphere and working closely with the owners

6. Online interview process