Experienced Digital Assistant Project Manager

The Company:
Flourish Online is a small, robust full-service digital agency. We help our clients strategize and implement all facets of their online business. Our clients are online coaches and consultants and educators. Flourish Online’s multi-faceted services include graphic design, website development, Messenger bots, social media and content, and email automation. We like to have fun, work hard, are design geeks, are passionate about marketing & technology, and love our clients! We’re an honest company who believes in providing clients exactly what they need and working with transparency and excellence in helping them accomplish their goals.

Role:
The Assistant Project Manager is the person responsible for keeping projects moving through our system and being the #1 advocate for the client.
Responsibilities:
Familiarizing yourself with the scope of the client project and understanding all of the requirements
Client and project onboarding
Setting project schedules
Weekly Project Status Reporting
Daily checking on projects and status
Following up with clients if they have items due to us in order to work on project
Following up with team members for task execution and making sure that tasks are being worked on and completed by due date
Coordinating project needs with client & team
Troubleshooting as issues arise and directing items to the correct team members
Maintaining an error log of issues & client concerns
Effective task delegation according to team member knowledge and Upgrade to see actual infoput and organizing tasks based on meeting notes.
Processing web hosting and domain renewals, sending reminders to clients and tracking down payments
Helping create and modify internal documentation and processes to make projects work more efficiently and effectively
Keeping clients happy with our services and responsiveness
This person is responsible for anticipating clients’ needs and offering to fulfill them with additional products and services.

Results Expected
As an Assistant Project Manager, you are supporting the Project Manager. Transparency is critical and therefore, you must understand the inner-workings of everything we do so you can keep things running smoothly.
Each project and step is executed on time, or adjusted to account for delays
Client is always aware and in communication with the team of project status and what items are being worked on
Client concerns are communicated to the team - error log is updated
Internal team is aware of their roles and tasks, status updates, and how they relate to each other
Completion and delivery of project status reports on a weekly basis for each client
Tasks are delegated in a clear and concise manner
Tasks are free of errors and reviewed in detail before sending to manager or client for feedback
Communication with client and team members is clear, effective, professional, transparent, and concise.

Requirements - About You
To be successful in this position, you must be skilled in managing resources (both human and material), schedules, your own time, team members, clients, and vendors. If you obsess about completeness and accuracy, and love problem solving, this might be the job for you!
The best Project Managers are personable, but independent and persistent team players. You thrive in a collaborative environment, have strong verbal, written, and visual presentation skills and understand how to engage in a personal way with each client.
You must be someone who is looking to constantly improve and is always working toward a goal. You push yourself to make the most meaningful contribution possible to the company. You like the challenge of a good problem and can do wonders with little direction. You don’t stray and create extra work for yourself, but are able to align your goals with those of the company.
Here’s are some skills to have:
Clear communication around all tasks, especially if instructions are unclear
Timely completion of tasks
Extreme attention to detail
Ability to work closely with owner and transform big picture ideas into bite sized steps
Ability to speak with clients in a calm and clear way
Exceptional customer service skills
Ability to delegate and manage team members in getting their various tasks done
Ready and willing to dedicate time to an amazing team with amazing clients
Ready to increase time with Flourish Online as our company grows
Ability to attend a weekly meeting (time and day TBD)
Advanced computer and internet skills
Understanding of online marketing terminology and basic strategies
Basic Knowledge of web development and graphic design process
Knowledge of WordPress Content Management System (willing to train)
Knowledge of email automation programs such as: ActiveCampaign, MailChimp, Infusionsoft, Ontraport, and Drip
Knowledge or willing to learn full digital marketing stack such as: LeadPages, ClickFunnels, FB Ads, Zapier, ManyChat, Chatfurl, Webinar software, screen sharing, Basecamp, payment processing, social media scheduling, etc.
Knowledge of Xero (will train)
Social media management skills
Experience in Project Management in an online environment helpful

What You’ll Love:
Everyone on Flourish Online’s team loves the flexibility and freedom in scheduling and working remotely. You’ll get to meet a wide range of people with different skill sets, and clients with different backgrounds and values. As a contractor, you’ll also love the reliability and consistency of the projects coming in. We’re looking for a long-term relationship with someone who wants to serve long-term clients.
You’ll love the ability to get your hands dirty. With a small team comes the need to dive in and take on whatever tasks needs doing at the moment. You’ll love learning something new every day and staying on top of the latest trends. There will be no shortage of places to contribute ideas.
We’re a rockstar team who has mad skills in online marketing and can’t wait to welcome you as our next rockstar!

What’s next:
If this sounds like you, please answer the questions below and send a copy of your CV through. Really want to stand out? Send a link to a video introduction so we can get to know you a bit better.

Important: To apply, please send a cover letter telling us about you answering the below questions:

The most fun you ever had (keep it clean!).
What you are most passionate about.
What you think the three biggest challenges are that project managers face are.
If you've had any experience working as part of a remote team.
Plus any relevant experience or training.
What are the top 3 things you look at when keeping a project on budget?


Are you ready to bring your A Game and take the next step in your career? We look forward to hearing from you.