Customer Service Representative (Voice/Email) (Night Shift)

Established Company Looking for a Customer Service Representative (Voice/Email) (Night Shift)

Job Description:

Reply to customer emails
Reply to customer chat
Answer customer calls (VOIP phone software provided)
Process refunds and replacements
Attend to customer reviews and seller feedback
Respond to customer questions on Amazon marketplaces
Work on other customer service tasks that may arise in the future

Qualifications:

Should have at least 1 year of experience in a call center (agent level, voice account)
Should have at least 1 year of experience in customer service
Should be proficient in speaking and writing English (at least neutral accent)
Basic knowledge of Excel, Microsoft Word, Google Sheets and Google Docs
Should have own laptop and DSL/ Fiber internet connection
Experience with Amazon preferred but not required

Skills Required:

Attention to details
Can work with minimal supervision
Should know how to empathize with customers
Should be able to handle irate customers
Should have ability to use positive language
Should have excellent comprehension skills

Offer:

PHP23,000 per month to start, with probationary period of 6 months
PHP27,400 per month after probationary period, with possible annual increase depending on performance
13th month bonus + Annual Performance Bonus
Paid sick leave and vacation leave after probationary period

Schedule:

Monday to Friday: 8am - 4pm (EST) or 9pm - 5am (Philippine time)
Reply to emails every Sunday (anytime of the day, takes about less than 1 hour)

How to Apply:

Record a self introduction video (tell us about you, your hobbies, etc). Video should be at least 1 minute but note more than 3 minutes long.
Write a cover letter and resume

Email your video, cover letter and resume to Upgrade to see actual info
Subject of your application should be (please don’t include the quotation marks): “I am your Customer Service Representative”
Failure to follow instructions will result in deletion of your application

Application Process:

Should your application get picked for the second round, you will receive a notification and take a test (we want to see how good you are in replying to emails)
Applicants who pass the email test will go through an interview with the Customer Service Manager
Applicants who passed the interview will move to an interview with the CEO