Customer Service Specialist - Join Fast-Growing US Online Home Goods Retailer

Join a fast-growing US online home goods retailer & enjoy the flexibility that comes with working remotely.

We believe in providing the best possible experience for our customers, and we hope you will help us in achieving this goal!

We're looking for long-term, ongoing cooperation. The first days/weeks are dedicated to training.

You will:

1. Interact with customers on live chats - before and after the purchase

2. Take incoming calls - from existing customers, and from those who are planning to buy

3. Handle all emails coming from our customers

4. Help people make the best purchase decision of their life

5. Reach out to people who had issues checking out on our website

6. Give customers discounts & prepare quotes

7. Build trust with people who interact with our online store

8. Solve customers' problems after the purchase

9. Processes cancelations, refunds, & returns

Upgrade to see actual infomunicate with the warehouse to ensure we're delivering all orders on time

11. Update customers about the status of their orders

Choose your schedule! We offer you 2 options:

8 AM - 4 PM US Eastern Time, 5 days a week (+optional fully paid 6th day)
4 PM - 12 AM US Eastern Time, 5 days a week (+optional fully paid 6th day)

What you need:

- Excellent spoken English & confidence in speaking on the phone

- Empathy, patience, positive attitude, and constant smile :) - customers can feel that!

- Strong internet connection - we don't want this to slow you down. 20+ Mbps (Upgrade to see actual info)

- Can-do mindset, sense of ownership, and pride in your performance and its impact on the company's success

- 100% Availability during the schedule of your choice

- 1 year of customer support or sales experience

- Long-term commitment - treat this as your career

To apply successfully, please up "E-COMMERCE - AUGUST" in the title along with your resume

What we offer:

1. Relevant training on all aspects of the role – soft skills, product knowledge

2. Stable, fixed salary

3. Big bonuses for interactions that result in purchase decisions

4. Opportunities for professional development

5. Friendly atmosphere and working closely with the owners

6. Online interview process