Quality Team Leader w/ live chat experience, (Home Based)

We are now hiring for a Team Leader – Quality for a well-established and growing company based in Australia, to join our expanding team. You will be responsible for managing our QA team and tr\aining our internal team on products and updates, ensuring that the services meet our high-quality standards and ensure that we truly delight our customers. You will be our constant champion of best practices for QA.

Do you like to tackle new challenges and take quality to the next level?
Do you like to promote a motivating and proactive QA/QC culture?

If the answer is YES, read on to find out more about the role at the business –

A snapshot of your role-

? Review and monitor live chats and identify performance gaps.
? Evaluate, provide feedback, mentor, and motivate employees to provide excellent customer service through chat interactions while improving quality metrics constantly.
? Coach employees on performance improvement.
? Accountability for the achievement of Quality Assurance.
? Reporting and discussing results with counterparts and appropriate teams, collaborate through meetings, and weekly updates.
? Responsible for the team member’s performance and capability.
? Responsible for the design and delivery of quality framework, ensuring that all quality initiatives support the delivery of excellent customer experience and enable optimal operational and business performance.
? Responsible for creating long-term strategies, project management, and process consultation to ensure that all Quality actions are relevant and aligned with the business strategies.
? Inspire and motivate team members while providing effective feedback.
? Responsible for training on different products and sharing updates on a regular basis.

Job Requirements-
• Minimum 2 years of chat monitoring experience.
• Knowledge of quality standards in international chats process.
• Advanced MS Excel skills. Six Sigma certification is a plus but not mandatory.
• Must be amenable to work with different chat applications/tools.
• Excellent written and verbal communication skills.


The skills that will help you excel –
• Self-motivated with strong work ethics, work on own initiative and be able to handle a high-pressure environment.
• Problem-solving skills and can work with minimum supervision.
• A willingness to teach, train, and help the team.

Additional Information-

Qualification
Bachelors/College Degree

Job Type
Permanent

Job Specialisations
Quality Assurance, Training, Customer Support

Company Overview –
Company Overview –

Greechat is one of the largest and most established providers of Live Chat services. We have a team of over 200 professional agents working across a wide range of industries. We holistically manage live chat operation for our clients to deliver them all the benefits of live chat, without the drawn-out conversations.

Greechat focuses on these key areas of talent management: engagement, development, and culture to motivate, develop and deliver excellence for our clients.”

Join us in our commitment to deliver amazing experiences.

How to apply–
To apply for this job, please send your resume and cover letter including your three Upgrade to see actual info movies and your SKYPE ID at Upgrade to see actual info

Only applications sent to Upgrade to see actual info will be accepted. Please do NOT apply for this role directly by clicking the 'Apply' button on onlinejobs.ph

'Only those applicants can apply who are ready to work six days a week and rotational shifts'.

Mandatory Requirement: You are required to have your own laptop and high-speed internet connection for this role.