Great Opportunity for Software Help Desk / Customer Success Specialist - Great Benefits - Full Time

We are seeking a full-time Software Help Desk/Customer Success Specialist that will enable our end users to love using our product!

We develop and manage an internal, custom software system that runs a national field service company. This system has become integral to the company's operations and requires ongoing support, maintenance and Upgrade to see actual info this role you will provide a great level of customer service and software support to end users and communicate new features.

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Responsibilities:
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*Provide technical assistance and support for incoming tickets with issues relating to user error, bugs, feature requests and more

*Assist with ongoing data management tasks to include importing records, configuring settings, purging old records, etc.

*Work with end users and manager stakeholders to help with new feature implementation and adoption

*Perform minor bug fixes

*Create documentation to support both the end users and developers

*Create application screenshot video tutorials

*Maintain a high level of responsiveness to ensure that issues are satisfied in a timely manner and communicate politely so that users feel they are set up for success


Working hours will be Monday - Friday 7am-4pm PHT (1 hour lunch break can't be taken before 11am PHT)


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TO APPLY:
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Please complete the video application here:

Upgrade to see actual info

(You will upload your resume and then begin the Video Interview process)


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Required Skills:
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*Technical knowledge - Knowledge of low code strategies and automation tools such as Upgrade to see actual info, Upgrade to see actual info, Zapier and Integromat. Experience configuring and managing a CMS. HTML, CSS & Javascript knowledge a plus.

*Experience in a Help Desk capacity utilizing ticket management software

*Interest in new technologies

*Excellent Communicator - speak and write English clearly and succinctly

*Strong Attention to Detail


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Compensation:
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$35,000PHP monthly salary + 13th Month
*Paid national Regular Holidays (10 days) and national Special Holidays (8 days)
*Paid Vacation Days (7 days per year)
*Health Insurance Contributions after 60 Days ($3,000PHP per month)
*Retirement Plan contribution after 1 Year (1 month’s salary annual contribution / 14th Month Pay)


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TO APPLY:
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Please complete the video application here:

Upgrade to see actual info

(You will upload your resume and then begin the Video Interview process)



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We are a fast-growing moving and junk removal company based on Long Island, NY, USA. We have built a customer service, sales & marketing company that happens to do junk removal and moving - and for the last two years we have been named to the INC 5000 list of Fastest Growing Companies in America. Learn more about us by visiting our recruiting website: Upgrade to see actual info to get an idea of our team culture. The innovative tech work we do enables our local team to thrive and creates new opportunities for all involved. I have worked with remote teams all over the world since 2009 and understand how to build long-term working relationships. I currently have three full time employees in the Philippines and am seeking to grow that team.

Future Opportunity:
*We're a lean team that gets a lot done. The more we get done the more opportunity there is for everyone. If hired, you will be joining a winning team that is just getting started!