Live Chat Sales Rep

Please read this job post fully.

The Sales Rep will be responsible for prospecting through the company’s lead generation channels and closing deals over email and social media messaging.. A key priority of this role will be the amount of sales closed and making sure each new customer has the potential for high engagement and lifetime value (LTV).

Responsibilities:

- Creating authority-building content to post in company’s lead generation channels (for example, a Facebook group)
- Reaching out to potential prospects
- Researching prospects to build relationships with
- Responding to emails and messages to close sales and for customer support
- This will include minimal tech customer support, making sure customers have access to what they purchased, ensuring a smooth onboarding process, etc.
- Following up with prospects and re-engaging when they ghost
- Making offers to high quality leads
- Following up with existing clients to check in, continue engaging the relationship, and upsell into next offer
- Working with the marketing team to improve messaging and positioning
- Managing and tracking data in the company’s CRM software and KPI Dashboard
- Creating new sales processes or making improvements to current systems

Characteristics:

- Naturally confident and easy to talk to. Great at building rapport. People would say “I feel comfortable sharing a lot with you”
- Eager to learn and grow. Loves a challenge. Super into personal development.
- Upgrade to see actual infon talk to people all day. Loves to write, and might even prefer it over being on video or talking.
- Wants stability & security with income, and willing to do the work it takes to be successful. Even if it means putting in the hours now to see results later.
- Understands the order of consequences (If I eat this cookie now, I’ll enjoy it now, but I’ll get unhealthy later… VS If I workout now, it’ll suck right now, but then I’ll get healthy later). When you apply, please start your message with the phrase: Resist instant gratification.
- Very analytical and into numbers & spreadsheets. Loves taking detailed notes on prospects, documenting data, and looking at graphs to understand how to improve sales numbers.
- Great memory and attention to detail. Quick to follow up and remind others.
- Exceptional customer service skills and can solve any problem thrown at them.
- Self-starter. Doesn’t need hand holding and can figure things out. If something is broken, they’re the first to fix it and make it - better instead of waiting around for someone else to do it.
- Asks a lot of questions. Extremely curious about how things work. Wants to understand people at a deeper level.