Full Time
$800 - $1000/ month
TBD
May 14, 2020
We are Bubble Style Company - A startup company working on the Cross-border Ecommerce industry focusing on Print-On-Demand and Drop-Shipping business models. We are always on the look-out for talented individuals to join our
We are looking for 1 experienced Customer Support Leader to start working on June 1st, 2020.
1. As a full time staff, you will be working:
- 40 working hours/ week
- Monday - Friday: 12 AM - 8AM Philippines time ( 9 AM - 5 PM Los Angeles PDT)
- 30 mins - 1 hour break
2. We offer good package for right person:
- Net salary: $800 - $1000/ month, but open to negotiation.
- Monthly bonus on top for highly performing staff.
- Initial training and full support from Manager and coworkers.
- US National Holidays off.
- Your own home working environment: Comfort, No commute to work, No formal uniform, No bad office lunch and coffee.
3. Job duties and responsibilities include but are not limited to:
- P of your time: Working on supporting tickets.
- P of your time: Manage, coach, and develop a high-performing Customer Support team.
- Write SOP and build training resources.
- Give directions and train new staff.
- Provide ongoing training to all staff to make sure our services are always delivered remarkably to valued customers.
- Ensure your team delivers their job in a professional and timely manner.
- Develop current working procedures and execute key initiatives that improve our services.
4. Potential candidates:
- Hold an Associate/ Bachelor degree in any major
- English ability: C1 level or above, Perfect written and spoken English
- 1+ years advanced Customer Support Leadership experience.
- Prefer candidates experiencing Shopify, Print On Demand, Dropshipping.
- Be familiar and comfortable working on Zendesk/Freshdesk/Trello/Asana...
- Willing to work on night shift.
- Strong work ethic with a talent for bringing out the best in others.
- Highly empathetic, and committed to developing a great team.
- Be able to connect with a high speed internet and working computer to use for your work.
5. For applicants:
- Send your application to our HR department:
-
- Application
+ Your resume (updated)
+ A cover letter
+ A short introduction video
+ Reference letter from previous employers (if you have)
- Please send your application to our HR Department before May 25th, 2020.