VoIP Asterix Software Developer - Fulll Stack Developer

We currently use a VoIP asterix system which we resell into the UK and soon global markets.

As part of this we are looking to recruit someone full time to develop applications that can be used with the product.

Our first project is developing call analytic software with the following;

1. Dashboards - creating and having the ability to run reports, allowing up to date information. Key attributes such as Percentage of calls answered (PCA), hourly call distribution in and out, call activity by extension and DDI.

2. Wallboards - Wallboards visually display key call metrics on live tiles, in a format suitable to share on a big screen or desktop.

3. Executive Summary's reports - The Executive Summary provides a high level summary of the business, including observations and recommendations. Multiple reports are consolidated into one single report, which can be exported or emailed to key decision makers.

4. Flexible reporting A catalogue of standard, highly configurable reports is included, that can be customised to your exact requirements using filters. All reports can be exported as PDF/CSV files, emailed to any email address or scheduled to run at specified intervals

5. Granular reporting; Monitor call activity to analyse performance using a range of metrics including: • Call activity by extension, department, DDI and user, including total calls, destination, talktime and ringtime. • Incoming call analytics measure call volumes, targets, Grade of Service (GoS), Percentage of Calls Answered (PCA), calls abandoned, longest waiting time (caller tolerance) and missed calls.

6. Unreturned missed calls; Missed calls are defined as unreturned when either the caller has not called back and been answered successfully, or when a member of staff has not yet returned the call. Unreturned missed calls are identified enabling a rapid recovery of abandoned or lost calls. This report can be displayed as a live tile.

7. Restricted access - enable access permissions to be restricted by role. A Console that also provides the option to allow specified users access only to their own analytics.