Internal Customer Support Representative

We are an Australian based e-commerce company. We are seeking a new part-time team member to join us in assisting with our customers returns.

Your job will be handelling customer returns. We have a unique return process. We sell our mattress with a 125-night trial period. This means if the customer receieves their mattress and is not satisfied for ANY reason at all, we will arrange collection of their mattress and issue them a full refund.

Your job will be to handle these return cases. Since COVID-19, we have a new return process whereby we list the customers mattress on a second hand online website called Gumtree. You will be using a VPN, as you'll need an Australian IP address to post the listings, we can teach you how to use the VPN. Familiarity with Woocommerce & Zendesk is a huge bonus, but we can teach you if you're willing to learn.

Work hours are 8am-12nn or 9am-1pm PH time. Pay is 16,000php/month for part-time work. You must be available during these Upgrade to see actual info order to be considered for the application, please provide answers to the following questions:

1. Are you currently employed?

2. Are you able to work the hours from 8am-12nn or 9am-1pm PH time?

3. Do you have a stable internet connection, and a backup internet connection?

4. Will you be immediately available over Skype and present at all hours during your shift?

5. What was your last job, why did that position end?

6. Why are you interested in a home-based job?

7. Describe the role you will have in our business, based on this job description, in your own words.

8. What will you do if you've finished all your tasks for your shift and have no more returns to process?

9. How confident are you talking to customers over the phone? Please let me know your confidence with verbal English on a scale from 1-10.

10. Do you work well in a team environment, or do you prefer to work on your own?

11. Do you have experience with Zendesk?

12. Do you have experience with Woocommerce?

Thank you very much for your time. I hope to speak with you soon over Skype for an interview.