Customer Service Representative

Being driven, passionate and genuine is what connects us. If this describes you, then it’s time for you to join us!
We are very excited to be launching in a few weeks and getting clients. We are building a database of the best VA's the Philippines has to offer.

Here you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team who are committed to their work, have a sense of purpose and can handle adversity with humor and grace.

We will be a premium agency where you are not "the assistant in the Philippines" but a valued member of the client's team.

How are we different?
On-time Pay - We charge our clients upfront so you are paid on time
Unlimited Online Training - After 4 months with the same client, access to world's #1 training platform
No Ghosting - We will not allow any client to ghost and not pay.
Monthly Support - We will check in with you regularly to make sure you are successful
Assistance with onboarding - We will help you get set up with your clients using standard checklists we have

What we expect?

Commitment to client success - In these tough times, we all need to go the extra mile
Expertise in your field - No claiming you are an expert if you are not. This is the #1 company complaint.
Willingness to learn - No one can know everything. All we ask is for a willingness to learn and try new things
Work U.S. hours - Clients will be in the U.S. timezones (GMT - 4 to GMT - 7)
Willingness to admit mistakes - Mistakes are o.k. We all make Upgrade to see actual info's important to admit, fix, and learn.

You might be asking yourself, “Do I have what it takes?” We think you do. Below are the responsibilities and qualifications for the role we’re looking Upgrade to see actual infoowse through it and let us know which of these suits you best. We can’t wait to meet you!

Customer Service VA

Responsibilities:

Manage incoming calls/chats/emails and customer service inquiries
Identify and assess customers’ needs to achieve satisfaction
Has knowledge of commonly-used concepts, practices, and procedures within a specific field
Rely on instructions and pre-established guidelines to perform the functions of the job
Gives necessary reports to the supervisor or manager
Ensure excellent service standards and maintain high customer satisfaction
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and/or orders
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualifications:

Proven customer support experience
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Ability to multi-task, prioritize and manage time effectively
Ability to communicate in English; both written and conversation

Interested? Apply through this link: Upgrade to see actual info