Long Term VA Needed

Being driven, passionate and genuine is what connects us. If this describes you, then it’s time for you to join us!
We are very excited to be launching in a few weeks and getting clients. We are building a database of the best VA's the Philippines has to offer.

Here you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team who are committed to their work, have a sense of purpose and can handle adversity with humor and grace.

We will be a premium agency where you are not "the assistant in the Philippines" but a valued member of the client's team.

How are we different?
On-time Pay - We charge our clients upfront so you are paid on time
Unlimited Online Training - After 4 months with the same client, access to world's #1 training platform
No Ghosting - We will not allow any client to ghost and not pay.
Monthly Support - We will check in with you regularly to make sure you are successful
Assistance with onboarding - We will help you get set up with your clients using standard checklists we have

What we expect?

Commitment to client success - In these tough times, we all need to go the extra mile
Expertise in your field - No claiming you are an expert if you are not. This is the #1 company complaint.
Willingness to learn - No one can know everything. All we ask is for a willingness to learn and try new things
Work U.S. hours - Clients will be in the U.S. timezones (GMT - 4 to GMT - 7)
Willingness to admit mistakes - Mistakes are o.k. We all make Upgrade to see actual info's important to admit, fix, and learn.

You might be asking yourself, “Do I have what it takes?” We think you do. Below are the responsibilities and qualifications for the role we’re looking Upgrade to see actual infoowse through it and let us know which of these suits you best. We can’t wait to meet you!

General VA

Responsibilities:

Respond to emails and phone calls
Schedule meetings
Book travel and accommodations
Manage a contact list
Prepare customer spreadsheets and keep online records
Organize managers’ calendars
Perform market research
Create presentations, as assigned
Address employees’ administrative queries
Taking down minutes of meetings
Creating basic reports (reports on weekly tasks, deliverables, sales)

Qualifications:

Experience using communication tools
Familiarity with current technologies, like desktop sharing, cloud services, and VoIP
Experience with word-processing software and spreadsheets
Knowledge of online calendars and scheduling
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Proficient at managing multiple projects and able to organize, prioritize and structure workload
Ability to communicate in English; both written and conversation

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Social Media VA

Responsibilities:

Research content
Create a content calendar
Create content
Find and edit images for social media posts
Curate posts from other blogs and social media channels
Publish blog post
Write copy for social media posts
Proofread and edit content
Update existing content
Monitor conversations
Reply to and manage contents
Setup email campaigns
Monitor campaign results
Create surveys and promotions
Compile and analyze marketing statistics
Generate reports

Qualifications:

Public relations/social media experience managing campaigns and analytics
Keen Sense of consumer trends
Demonstrable social networking experience and social analytics tool knowledge
Experience in writing, editing, creating and leading content for social media outlets
Must be creative, organize and able to multitask
Exceptional verbal and written communication skills
Experience with website analytics
Good understanding of graphic design concepts and process is a plus
Ability to communicate in English; both written and conversation

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Google and FB Ads VA

Responsibilities:
Set-up, manage, execute and analyze campaigns and budgets on a daily, weekly, and monthly basis to keep spend optimized for sales growth while hitting strict ROI goals.
Launching and overseeing campaigns. Implement and measure results of A/B testing for both creatives and campaign targeting to optimize for Upgrade to see actual infotermining campaign targets
Perform regular tracking and analysis on the performance of each campaign. Prepare and deliver performance reports identifying successes and opportunities for improvement.

Qualifications:
Familiarity with Direct-to-Consumer marketing preferred
Proficiency in spreadsheets (Microsoft Excel and Google Docs)
Comfortable with basic image editing using Photoshop
Strong mathematical and analytical skills
Openness and ability to learn new concepts and systems quickly
High level of accuracy and attention to detail
Solid organizational skills
Strong interpersonal, verbal and written skills
Self-motivated and a team player
Ability to communicate in English; both written and conversation

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Customer Service VA

Responsibilities:

Manage incoming calls/chats/emails and customer service inquiries
Identify and assess customers’ needs to achieve satisfaction
Has knowledge of commonly-used concepts, practices, and procedures within a specific field
Rely on instructions and pre-established guidelines to perform the functions of the job
Gives necessary reports to the supervisor or manager
Ensure excellent service standards and maintain high customer satisfaction
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and/or orders
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Qualifications:

Proven customer support experience
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Ability to multi-task, prioritize and manage time effectively
Ability to communicate in English; both written and conversation

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Ecommerce VA

Responsibilities:

Help operate our business on a day-to-day basis
Provide seller support services
Do a variety of relevant tasks
Product research and sourcing
Product description writing
Image editing
Order processing
Product listing and optimization
Managing inventory
Handling order processing
Assistance in returns and exchanges
Website maintenance
Customer service
Feedback and Product review monitoring
Generating reports

Qualifications:

Experience in Ecommerce
Have the following skills:
Product Listing
ERP Navigation
Product Research
Category Management
Process documentation
Inventory Management
Order and Shipping Processing
Strong verbal and written communication skills
Strong analytical skills
High level of accuracy and attention to detail
Ability to communicate in English; both written and conversation


Interested? Apply through this link: Upgrade to see actual info