Full Time
$684 USD per month
TBD
Oct 12, 2022
The Hero Company is looking for a Customer Happiness Specialist and if you’re the right fit for our culture, this may well be the best job you’ve ever had!
Who we are
At our core, we’re a direct marketing
We create incredible products: everything from relationship advice e-books for single men, to fitness courses for women, to nutritional supplements for everyone.
We create captivating sales and marketing websites to sell those products.
We buy ads, to drive traffic to our sales and marketing websites.
We run
We manage the infrastructure required to support it all: the tech, operations, finance
And we provide amazing, top-of-the-line, customer support.
We’ve been around since 2007, and our team has been responsible for over $50,000,000 in online sales over the past decade. We’ve maintained an A+ Better Business Bureau rating, and just as importantly, we get rave reviews from our customers.
Even better… we do it all
The Hero Company is a poor fit for anyone who wants to “phone it in” or spend their days scrolling through social media. Underperformers, excuse-makers, and game players don’t last long here. If dedication to your work and your teammates isn’t a top life priority, this isn’t the right place for you.
On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days as well as your own success… then this is where you’ll find it.
Position: Customer Happiness Specialist
Our Customer Happiness Specialists are the first point of contact for our amazing customers. They help our customers with all types of inquiries, and because our #1 company Core Value is "Surprise and delight customers by consistently over-delivering," it's one of THE most important jobs at The Hero Co!
As a Customer Happiness Specialist, you'll be assisting customers with placing new orders, returning products, refunds, and subscriptions. And as it’s now 2020 and we are a dot com, you will not just interact with customers on the phone but also via
Your Responsibilities
*Answer incoming customer service or product inquiry calls.
*Place outgoing calls to follow up on questions received through
*Help customers place product orders and adjust subscriptions.
*Assist customers with shipping inquiries, returns, and refunds.
* Answer questions/comments on
*Provide above and beyond - WOW - service, while helping customers with their needs.
*Check social media sites and respond to feedback, reviews, or comments.
The Ideal Candidate Has
*A passion for being healthy, is practicing a healthy lifestyle, and likes helping others to be healthy too.
*A pleasant and professional-sounding voice.
*A high level of Technical and Internet navigation skills.
*Strong customer service skills.
*Inbound call center experience.
*Knowledge and/or experience in natural health. Weight loss, medical, nutrition or fitness background preferred.
*Consultative sales experience.
*Leadership experience preferred
If this sounds like you then you just might be the person we’re looking for!
Schedule & Pay Details
This is a 45 hr/week, work from home, contract position.
Entry level pay is $3.80 USD/hr - 45 hours per week = approx $171 USD / week
Shifts Available
Graveyard shifts 5 days per week
You must have a quiet-distraction free workplace, high-speed reliable internet with backup, desktop/laptop with 4gb+ Windows 10 or newer, and a mic/headset.
To Apply
Send the following
1. Cover letter stating why you are the best pick for this position.
2. Updated resume
3. A recorded voice sample using
4. An internet speed test from
Applications that don’t include all of the above will be disregarded.
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
READ STORY
Hero Co