Technical Project Coordinator

Upgrade to see actual info offers a SaaS platform for event managers.

We are looking for an organized and positive individual who can help us coordinate internal and external projects as well as help with customer on-boarding.

Job Responsibilities
- You will work with customers and delivery team to ensure that the customer is receiving the support they needed to succeed on the platform.
- Help implementing and project manage customer onboarding
- Establish and maintain a strong relationship with key decision makers within the assigned accounts B2B customers
- Maintaining a consistent response and communication and ensuring customers expectations are well managed.
- Reviewing customer performance and providing a strong strategic plan that results in maximizing growth and ROI
- Contribute to feedback to the internal team on product improvements to enhance customer engagement based upon their experiences.
- Document troubleshooting and problem resolution steps.
- Basic knowledge on Email Marketing tools/platforms / Digital Marketing Tools/ Data analytics, microsoft office
- Focus on customer retention activities as part of the countries portfolio growth focus

Requirements
- Ability to prioritize, multi-task, and perform effectively under pressure
- Fluent in English
- A good team player and aims to continue improving with the team and also able to work within and cross departments
- A fast learner, able to adapt to change quickly and able to align with business direction
- Technical Project Management or Customer Success Experience is a plus