Billings & Collections Officer

Our Finance Team is looking for a Billings & Collections Officer to collect overdue debt from MessageMedia customers that are based in Europe, USA and Australia.

Who Are We:

MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers Upgrade to see actual infossaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging global business messaging.

The Role:

Reporting to the Senior Billings and Collections Officer (based in Melbourne, Australia), the Billing & Collections Officer works within a global finance team and will partner with key stakeholders within the business (sales and customer support teams) to resolve customer queries and collect outstanding monies from customers.

The role will work autonomously (working from home) and work with a team of collections staff based in Melbourne and San Francisco.
Specific roles and responsibilities:
• Working in a queue, you will deliver fast and effective communication to all clients resolving queries within specific service level agreements (SLAs).
• Perform account/payment reconciliations.
• Daily collection activities include follow up on lower value customer balances, primarily in Europe and USA.
• Responding to external and internal customers on account queries.
• Identifying bad debts
• Suspend accounts in systems

Skills & Experience:

• Previous 3 years+ collections experience essential
• Advanced Excel knowledge essential
• System knowledge - Zuora, Salesforce knowledge preferable.
• Excellent attention to detail and accuracy is essential, with strong customer service and communication skills.
• Sound time management, prioritisation and follow-up skills, including the ability to effectively balance quality and quantity of output.
• Excellent problem-solving skills with the capability to recommend solutions and improvements.

Please submit your resume/CV with a brief message to apply.