Booking Channel / Airbnb Administrator

We are a turnkey short term rental management company working on behalf of multifamily landlords. We manage hundreds of rental units throughout the continental United States / Mexico, and we pride ourselves on delivering exceptional customer service to our Upgrade to see actual info addition to servicing our guests, we serve our clients by diligently managing the online presence of our properties and handle various administrative responsibilities around channel and revenue management.

We market our properties on a wide range of online channels, including Airbnb, HomeAway/VRBO, Expedia, Upgrade to see actual info and more.

As a Booking Channel Administrator, you will be responsible for the following:

- Responding to OTA Support Messages, including Airbnb Support messages
- Managing Airbnb Resolution Center Claims
- Tracking and recording Airbnb Resolution transactions
- Responding to Expedia, Upgrade to see actual info and HomeAway Cases
- Refunding Cancelled Bookings
- Charging Expedia Reservations
- Chasing Past Balance Dues
- Open communication with your team lead and Director of Operations
- Set Guest / Client First as a priority
- Develop thorough knowledge of all unit locations, unit rates, and amenities.
- Closely adhere to company guidelines
- Must adhere to all work rules, procedures, and policies established by company
- Must be fluent in English

If you are interested in the following position, please complete the questions below to help us get a better understanding of your skill set and qualifications. When you have completed the questions, please attach it to your message, along with your resume.

How many hours per week are you available to work currently?

What is your hourly rate?

What days are you available to work?

Would you be able to be flexible in your daily hours if needed, including weekends and emergency coverage?

Do you have a laptop, back up power, and internet source?

Tell me about your communication skills?

Do you have experience in the short term rental / vacation rental space? Please elaborate.

Do you have experience with admin tasks around OTAs like Airbnb, Expedia, HomeAway, etc.

What would you do if you lose electric and/or internet connection during your shift?