Print Production Admin Assistant

We are an online print and packaging company looking for a detail-oriented Print Production Administrative Assistant to help our Production Manager on a variety of tasks and day-to-day monitoring.

Print experience or similar is desired, but the ideal candidate is someone who is comfortable working remotely with a variety of software tools and is a highly rigorous and detail-oriented problem solver who can keep everything in check and in order and move with speed and urgency.

* Monitor freshdesk tickets to identify urgent issues that need attention: reprints, rush orders, responses
* Clean up freshdesk tickets - order resolution/shipping etc. that can be closed out
* Assist with templates for followup emails to vendors on orders
* Work in production queue on orders by vendor to identify late orders and followup emails to vendors
* Work in trello on reprint orders, submission error orders, and reroute orders columns to identify and archive those that are ok to archive
* FTC 30 day orders - monitor/advise on potential issues
* Other assistance as needed