Executive VA Amazon eCommerce Support

Happy New Year! I am looking for a responsible remote worker who is capable of assisting me immediately, and who will quickly grow into managing significant portions of my ecommerce business. You will work on a one-to-one basis with me on a variety of tasks, work directly with customers, and at times with suppliers.

At Northbooks, we craft notebooks and journals that our customers recognize as high quality, minimalist in design, eco-conscious, and a pleasure to use.

This job is a full time position. Hours during initial training weeks may require some night shifts. Within a few months we can settle into a schedule with at least 2 hours of workday overlap with GMT -5 US Eastern/Central time, or about 12 hours behind Manila time.

I'm looking for someone with a positive attitude who is detail oriented, a great communicator, and who is willing and able to learn and grow.

Reliability is an absolute must! Do not apply if you are not prepared to commit to a long term position.

REQUIREMENTS

- excellent English communication skills, both verbal and written
- responsive: you check communications often and respond to questions immediately
- 1 year of experience with Amazon FBA
- 2 years experience with written customer service
- 2 years experience as a remote worker
- full time = you will work solely with Northbooks and cease all work with other clients
- Strong capabilities in working with spreadsheets + desire to learn and improve
- experience writing and maintaining Standard Operating Procedures (SOPs)
- able to quickly master online tools and applications (i.e. Slack, Notion, Google Docs, Shopify, Amazon Seller Central, ClickUp)
- outstanding organizational and time management skills
- not afraid to speak up and to make recommendations, point out problems; a proactive communicator

EXAMPLES of TASKS:

- timely, courteous, and professional customer support over email, Amazon, Facebook, and other platforms
- adopt a systems mindset, write thorough Standard Operating Procedures (SOPs)
- keyword research and implementing changes for improved results
- manage and respond to product reviews
- schedule meetings, take professional notes, distribute notes
- inventory management and shipping
- respond to and follow up with new business inquiries
- maintain projects and tasks across the team; project manage production runs with suppliers
- update online content
- create, maintain, and improve spreadsheets
- support online marketing efforts

This role will start ASAP. The first 3 months will serve as the probation period. During the first month, we will establish goals for you to accomplish. Then we will review your progress and team fit at the end of month 3.

You can check Northbooks out by [googling us](Upgrade to see actual info) and by taking a look at [our instagram](Upgrade to see actual info). *While you're there, please choose an instagram post that you Upgrade to see actual infoclude a link to your favorite post in your job application, and explain why it's your favorite in a few short words.*

COMPANY BENEFITS:

- For full-time (40 hours/week)
- Daytime (with some US overlap) or night shifts
- Bonuses
- 13th month pay
- Annual salary increases based on performance

We strive for a work climate that is calm and confident, serious yet pleasant; serene, light, and friendly. You should not only fit into this environment, you should thrive in it and help others to do the the same.

You should live in one of the major metropolitan areas of the Philippines to ensure access and connectivity. Exceptions only for those who are extremely qualified and can ensure connectivity and reliability.

If you meet the requirements and are interested in the remote position, don't hesitate—submit your application now. Good luck!