Technical Administrator/Support

We are looking for a technical person with administrative skills to fill varying needs within our company, Yellowbird Publishing. The position will start part-time and eventually become full-time depending on our needs.

The ideal candidate will provide technical assistance to our support team to resolve client issues. This person will also handle administrative tasks as they arise.

The candidate will be involved in tasks such as:

- Debugging HTML, FTP, and other technical issues for customers and assisting Support in resolving problems, projects, and other duties
- Updating company web pages and adding links to web pages
- Recording webinars via gotomeeting
- Posting top-level bug issues to developers
- Communicating with software developers on customer issues and relaying information to support agents
- Create Manuals, Guides, and Video Tutorials to train Support team
- Customer management/administrative activities
- Upload emails to autoresponder

Required Qualifications:

- Strong technical skills
- Proficient in English (writing and speaking) with strong communication skills
- Understand and troubleshoot issues involving HTML, cPanel, WHM, servers and upgrades, hosting, Subdomains, addon domains, DNS, FTP and related issues.
- Good troubleshooting skills and willingness to research and resolve issues with minimal supervision
- Knowledge of Excel and Word
- Can write clear and concise documentation of how you resolved an issue
- Capable of managing multiple tasks
- Must have at least 2 years experience troubleshooting and solving technical issues
- Ability to prioritize work load effectively according to need
- Available to communicate by phone or Skype when necessary

Preferred Qualifications (not necessary):

- light PHP knowledge
- Wordpress
- Infusionsoft
- Email autoresponders
- Basecamp
- Gotomeeting
- Google Analytics and webmaster tools

Thanks.