Customer Service Representative

Our company is expanding and we are looking for talented, reliable customer support representatives who will cater to customer’s concerns and inquiries through phone and email. It is important for us to keep a friendly working environment where everyone feels valued and appreciated, so if you are a professional, independent and reliable person, we want to hear from you!

Your responsibilities:
Answer customer queries via phone using our designated app.
Answer customer queries via email and Facebook; must have experience with Zendesk platform
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions
Communicate directly with management and provide reports
Seize opportunities to upsell products when they arise
Ultimately, you should be able to deliver high-quality work under minimum supervision.

Job requirements:
High level of fluency on the English language
Excellent written and verbal communication skills
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Ability to learn/adapt quickly,
Ability to solve issues and keep customers happy,
Willingness to go the extra mile to satisfy customers,
Ability to work on a schedule, be flexible and meet deadlines,
Detail-oriented,
Willing to work on a dynamic schedule,
Passionate towards work and determined to grow
Team player.
RELIABLE

Technical Requirements:

1. Subscription to a reliable, high-speed, hard-wired internet connection.
2. Must have a back-up connection and PC to avoid delays, late or absences because of PC crashing or Internet connection problems
3. You must have a headset with a high-quality microphone.
4. You must have a silent office space in which to work

If you are the right person to join our team then you will have taken the time to read this post carefully. This is very important to us so in your reply subject line, please start with the word 'SUNDAE' so we know you took the time to read everything.

We will also ask you to add to your response the answers to the followings:
1. How long have you been working in a home-based set-up? What are the challenges you met and how did you overcome these things?
2. Why do you think we should hire you? Can we rely on you?
3. What are the steps you will take if found that the management or your leaders fail to cater to your concerns and you are left to fix your work-related issues?
3. What are your experiences related to customer service and sales?
4. Are you open to other tasks?

Don’t forget to attach your CV/resume. Application without it won’t be considered.

Good luck and have a blessed day!