Account Manager / Customer Service Position

Bring your skills, experience and passion to be part of a fast growing software platform provider in the real estate marketing industry. This is a rewarding account manager position, client contact primarily done by phone/email. Position completely remote.

Required:
Good computer skills.
Must have own, well functioning equipment (computer, and phone or headset, and reliable internet connection).
Excellent communication and customer service skills.


Facebook advertising experience a plus.
Must be able to respond in a timely manner and prioritize tasks based on urgency and impact to the business.
Ideally have 1-2 years customer service and computer experience.
Principle Duties and Responsibilities:
Manage communications and requests from clients through email and phone calls.
Scheduled time of covering customer support tickets, flexible between 25-30 hours per week
Outbound calls to clients providing them with account support and ad set up.
Enter information provided by clients into corresponding ads while maintaining a high level of accuracy and efficiency.
Track and respond to all incoming emails and follow up with clients after introduction and ad set up call.
Help support team and clients resolve issues quickly.
Attend and participate in weekly team meetings (virtual meeting)

Work schedule requirements:
Must be available to work remotely 25-30 hours per week. (multiple positions available, hours will vary week to week depending on incoming request volume and position)
Must provide detailed list of hours worked at end of each pay period.
Job Type: Remote, Contract (1099)

Experience:
Preferred Customer Service: 1 year


Facebook advertising experience highly preferred

About Arsenal MKG
May 2015 our team embarked on a journey to help real estate agents and brokers simplify their lead generation and marketing efforts to create more consistent business. We felt like there should be a simple solution that would combine all of the tools a real estate agent needs to be successful: Landing Page Builder, CRM, Email & SMS Follow Up, Mobile App, Social Automation Tools… Instead of needing to pay $50 - $200 per month for each one of the tools individually. Our simple goal at Arsenal is to create a simple software solution to automate many of the repetitive tasks agents have to do, to create more time and business for all agents.