Nov 18, 2019
JOB DESCRIPTION SUMMARY
Rapid Response inbound sales is a key position reporting to Revenue Management. This position will be focused on electronic inbound inquiries/leads for current Casago marketplaces. The primary responsibilities are to build up the interest and close all electronic inbound inquiries, reservation requests, and answer questions in the services, rates, and fees of all Casago properties. Examples of inbound leads Airbnb, VRBO, HomeAway, Expedia. The primary expectation is to increase the revenue for the company by closing sales over electronic
• Respond to all inbound leads by utilizing Casago Sales Process.
• Creativity and innovation are a must.
• Identify new revenue opportunities.
• A clear understanding of all Casago marketplaces, properties, and uniqueness of each home/resort.
• Build and maintain strong working relationships with employees and owners.
• Become very familiar with all distribution channels.
• Become familiar and advise revenue management on market trends.
• Secure communication with each property management team member on each reservation made.
• Analyze the client's requirements after an electronic conversation with them and recommend property/properties that will match their
• Keep track of potential customers and their requirements.
• Take follow up of all inbound inquiries and questions.
• Ensure the premium level of client satisfaction in every interaction.
• Be a Superstar Closer.
• Autonomous / Self Directed – Has the confidence to seek guidance and direction as needed
• Attention to Detail – Successfully manages many small tasks/projects with an eye for details
• Adaptable and Flexible –Can complete tasks in a changing environment
• Interpersonal Communications – Communicates clearly and tactfully both in written and verbal format
• Time Management – Can triage and prioritize both day to day and longer-term projects
• Results and Revenue Focused – Works as hard and long as needed to achieve results
EDUCATION & EXPERIENCE
• College degree preferred or experience in digital sales preferred
• 3-5 years hospitality or vacation rental industry a plus
• Familiar with using Microsoft Office Products,