Amazon to Ebay Drophipping Customer Service and listing items

Respond to emails and customer queries regarding orders and tracking items
1 in your application please tell me what dropshipping software you have experience with and if you have worked on ebay stores in the past
2 You must be able to work independently and solve problems.
3 So i know that you have read this email please type "yo Andy" in the first line of your email to me.
4 Please tell me how you would begin to respond to the following email
"Hello Andy, I have not received my item, can you find out what has happened?"
5 Please tell me how you would begin to respond to the following email
"Hello, I would like to return the item as its to small".
6 Please tell me why you think you would be suitable for this job
I am looking for a full time long term employee that wants to build a good relationship and work with me for a long time, so get in contact with me so we can start making money together.
Andy