Customer Happiness Representative

Want to challenge yourself at a high-growth e-commerce brand AND make a difference in the world?

A bit about us:

Who Gives a Crap sells beautiful, forest friendly toilet paper, paper towels and tissues and we donate 50% of our profits to help build toilets for those in need. As much as we love toilet paper, the reason we’re in business is the impact we’re having on the world—to date we’ve donated $2,500,000 to our charity partners to fund sanitation projects in developing countries, and with your help we’re hoping to grow our impact 10-fold in the next couple of years..

We're one of the fastest-growing e-commerce businesses in Australia, and are now aggressively entering the North American and European markets, with insanely ambitious growth targets for this year and beyond. We currently have a team of over 60 people working out of Melbourne, Manilla, Los Angeles and Hong Kong. We’re never happy with the status quo, though, so we’re planning to double or triple our team in the next year, and we won’t stop growing until everyone in the world has access to a toilet.

So what are we looking for?
We have a team of delightful, dedicated and enthusiastic people across the Philippines, who do everything they can to make sure our customers have the best experience possible, and we're always looking to grow!

Our customers mean the world to us; they’re dedicated to helping our business grow and supporting our mission. Every interaction with them is a chance to help them out and make them smile.

We’re looking for people who get this and wants nothing more than to help us make sure that every single customer feels special. Awww.

What will you do?
-You’ll assist customers via email with a wide range of enquiries relating to website / technical issues, placing orders, tracking orders and managing subscriptions
-Work with external service providers such as warehouses and couriers to fix problems as they arise
-Work with us to continuously improve our specialised team systems and processes and find new ways to delight our customers

Where would you work from?
You'll be based in Manila, although you will be primarily working remotely! This might mean your lounge room, a co-working space or a local cafe - up to you!

What experience might you have?
-Experience in a customer support environment
-Exceptional written and verbal English communication skills
-The ability to work flexible hours
-Good home office setup with reliable home-Internet connection and computer access
-The ability to travel to a central Manila location roughly once per month for team meet-ups
-Experience working with Zendesk, Shopify, Live Chat, Australian customers or in eCommerce is a big plus


What kind of people are we looking for?
You LOVE that warm fuzzy feeling you get from delivering an outstanding result for a customer. This is like crack to Upgrade to see actual info keeps you coming back for more every day and you can never get enough.

You’re a confident and effective communicator
Clear, friendly, and empathetic communication with customers is what we strive for, and what you’re naturally good at. You’re also great at communicating with your team, including making it clear when you need extra support or training.

You love to solve problems
McDo or Jollibee? MegaMall or MOA? The answer to these, and other very important questions keeps you up at Upgrade to see actual info a good Upgrade to see actual info fact, you love the challenge of solving a problem and working creatively to come up with a solution.

You recognise patterns and think critically
Is something a one-off problem for a particular customer, or could it be a bigger issue which affects many more? You have the ability to quickly recognise the difference, and know when something needs to be escalated or worked out with your team.

You’re flexible and happy to take on new tasks
We are growing incredibly quickly as a team, and the tasks you are asked to do may change over time (or overnight). We need people who are enthusiastic about taking on new challenges.

You’re comfortable with numbers
Awesome English skills are a must, but we also need someone who isn’t scared off by numbers, and is happy engaging with math and data.

You’re a fast learner
We’re growing super fast which means we’re all very short on time and need people who can hit the ground running. We’ll show you what we do, how and why we do it, but the rest is up to you! Make it your own. Make it better. Rinse, and repeat.

You’re a team player
It’s natural for you to work hard and contribute as part of a team, and you’re the first person to help out a teammate if they’re falling behind.

You’re tech-comfy
Technology is your Upgrade to see actual info has the power to change businesses, lives and societies for the better and we’re constantly incorporating it in new ways to everything we do.

You’re passionate and dedicated, for the long-term
As the first point of contact for many of our customers, we want you to take pride in being part of our team and to get excited about delivering outstanding, personalised service. We want you to stick around for years to come, and develop in your skillset as the business grows.

Why you should work with us
Working with us is the kind of role that will be hard to find anywhere else: you’ll get to do meaningful work alongside an incredible bunch of people - all when it suits Upgrade to see actual info will give you the opportunity to join our team at an exciting stage in our growth trajectory and immerse yourself in a community of like minded people.
Aside from the endless chuckles you'll receive when you tell people the name of the company you work for (it's pretty great!) you will also be delighted by the punny and passionate emails you receive from our awesome customers.

You'll receive competitive compensation and we like to look after our team like they're family so we've got lots of unique and meaningful benefits on offer, including healthcare coverage (for your family too!), 13th month pay, paid vacation and sick leave and lots of regular funsies to spend time with your peers in real life.

Oh and you can work from anywhere - work in your PJ’s from home or set up office at the beach, up to you!