Inbound Customer Service and Sales | Great Benefits | Excellent English + Spanish | Long Term

What We Are

We’re ShinePay located in Silicon Valley. We produce a product landlords and tenants Upgrade to see actual info retrofits existing coin-operated laundry machines to accept credit cards via a smartphone for $149/machine.

shinepay.co


What Were Looking For

Don't worry if you know nothing about laundry; positive attitudes matter the most to us! If you have excellent communication and listening skills we'll be happy to train you on everything you need to know. However, it's important that you are a fast learner, who is eager to develop and grow new skills Upgrade to see actual info's helpful if you have good typing skills. You can’t be shy with questions and suggestions. We are looking for someone who can figure things out on their own vs. someone who takes orders.


What Are You Going To Be Doing?


You’re going to be handling customer support and sales support related tasks. This means you will be getting pinged on your phone and laptop when customers message us from our live chat. You will also be using HelpScout to respond to customer support and sales support related emails. Eventually you might be jumping on calls with customers and future customers. You will use our internal tools to grant refunds, setup new owners/operators, scheduling installs with our team of installation professionals throughout the nation, and more.



Requirements

1. Be organized
2. Be able to handle rejection, angry customers and demanding clients without getting depressed, demoralized or upset.
3. Be patient, polite and friendly at all times, not reactive when you receive angry messages.
4. Comfortable with technology
5. Have excellent communication skills in both writing and speaking.
6. Enjoy making outbound calls and talk with customers like a friend.
7. Love what you do and have genuine interests in helping people.
8. Put 100% of your heart into any tasks given because you love what you do.
9. Excel at researching information.
10. Have respect for your supervisor and open to receive constructive feedback.
11. Love challenges and always strive to grow and be better


This ISN’T a “do as I say, not as I do” environment. We will never ask you to act in a way we don’t act or do something we wouldn’t do.


Technology We Use

Slack
Drift
HelpScout
Google Docs


Facebook Messaging


Skype
Internal Software [web-based]





To Apply


Send an email to Upgrade to see actual info with the subject “Req:Upgrade to see actual info” with the following:
Video telling us about yourself so we can understand your English Upgrade to see actual info doesn’t have to be long or Upgrade to see actual infol us about what you like to do or anything else you feel like disclosing.
Resume (not as important as the video)