Virtual Reservation and Staff Manager for Airbnbs

Hi, I'm Jana, small business owner living in Miami, USA.

I am looking to hire a full-time VA on a fixed salary ($700/month) to handle business tasks as well as customer service to my Airbnb guests.

You will be working approximately 50hrs per week, but should be available for emergencies during 12 hours every day (12am midnight to 12pm noon EST). You will also be handling guest inquiries and overseeing local staff as well as virtual freelancers that provide customer service.

You must speak English fluently and must be able to make phone calls to US numbers as well as receive phone calls from Airbnb customer service in case of emergencies (usually no more than 1-2 times per month).

Skills needed:

You speak fluent English with little to no accent.
You can write English without any grammatical or spelling errors.
You are trained in customer service and enjoy working in that field.
You have some experience handling administrative tasks.
You have excellent internet research skills.
You're familiar with database entry, Google docs and sheets.
You have some previous work experience with vacation rental companies or hotels.
Bonus: You have copywriting and/or bookkeeping skills.