Amazon Virtual Assistant - Customer support

We are seeking an E-Commerce Customer service representative to join our team. You will be responsible for handling emails and occasional inbound and outbound voice calls for orders and product related questions from clients by providing resolution to resolve their concerns. Must speak fluent English.

Customer Service Responsibilities:
• Answer all incoming calls and address all consumers' needs and concerns.
• Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications.
• Take orders, track packages, and process replacement orders for consumers.
• Respond to consumer emails, letters and chat inquiries.
• Check and return all consumer voicemail messages.
• Process returns and product complaints.
• Ability to manage, quote, and invoice product volume/bulk orders.
• Assist consumers with their questions with the following objectives:
? Increase brand awareness
? Educate consumers
? Motivate consumers to purchase online?
? Increase consumer satisfaction
? Perform other assigned projects and functions as directed by management
• Able to work early hours from Tuesday through Saturday (4:30 AM to 12:30 PM - Philippines time)

Ecommerce Responsibility:
• Takes direction very well, works independently to finish tasks timely.
• Proficiency with Google Docs, Sheet, and Microsoft Office is absolutely necessary.
• Proven e-commerce sales experience.

Qualification and Education Requirements:
• Verbal and written communication skills in English is a must.
• High school diploma or equivalent.
• Associated Degree (preferred, not required).
• Experience writing simple correspondence, such and emails, letters and chat, in a concise and professional manner.
• Type quickly and accurately with proper grammar.
• Ability to quickly learn extensive product lines.
• Must be a team player that can work independently and effectively.
• Motivated, self-starter, organized, and effective communicator.


To make sure you are the right candidate, we request all candidates to complete the following challenge. We will offer the first 3 submissions that are complete and accurate an interview.

1) Create a new Gmail account. The??email should include the word "abc". Example of correct??emailUpgrade to see actual info
2) Create a Google Spreadsheet from that account.
3) Add 3 columns: SCREEN SIZE, ASPECT RATIO, and MODEL NUMBER.
4) Use those as column headers. Make the header row fixed - so even if you scroll down it remains visible.
5) Use any means to find the screen size, aspect ratio for these 3 monitor models "VIEWSONIC VA 2246MH", "DELL P2213", "SCEPTRE E248W".
6) Use the data you find online and record the 3 models screen size (diagonal dimensions) and aspect ratio to the spreadsheet.
7) Email the Google Sheet link and your resume to Upgrade to see actual info

Submit your result with a link to the spreadsheet you created. You will get a reply within 72 hours if you passed the challenge. The first 3 candidates to successfully complete the challenge, will be offered an interview for the job.