Customer Service Support

About us
We love health, which is why we made it our mission to help people on their journey to optimum health and wellbeing. We have well-established online platforms that follow our vision to make the highest-quality premium health brands accessible for all.

Our platforms share the same passion, mission and vision. We established these businesses to connect people and to expand the world of health. We have a B2B business and B2C businesses in the health and wellbeing space. Our team is full of active, open-minded people from all over the world and in a range of time zones. We are growing and expanding our business to each continent – all with the same spirit.

The opportunity
We can only achieve this with the right people on board. Do you want to be part of a global team that is trying to make this planet a better place? Are you passionate about health and wanting to be part of this quickly growing market segment? We would love to hear from you.

How you apply your skills
• You manage incoming customer enquiries via email and incoming calls
• You open and maintain customer accounts by recording account information
• You resolve product or service problems by clarifying the customer's complaint
• You handle complaints, provide appropriate solutions within the time limits
• You prepare product or service reports by collecting and analyzing customer information
• You assist with placement of customer orders, refunds, or exchanges
• You place or cancel orders and handle product recalls
• You inform customers of deals and promotions

What you need to succeed
• Excellent English
• Proven customer support experience
• Strong phone and email contact handling skills and active listening
• Familiar with CRM systems and practices
• Comfortable with stock movements based on placed orders
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication, presentation skills and attention to detail
• Ability to prioritize and manage time effectively
• Eager to learn and acquire product knowledge
• Positive attitude and able to resolve conflicts
• High school diploma or equivalent; college degree preferred

What is in it for you
• Open, motivating and fun team of people
• Discount on the best health brands on the planet