Customer Service Manager

RESUME REQUIRED!!

FULL TIME
9AM-6PM NY TIME ZONE

If you are a highly organized customer service professional and you would love to be working with a friendly team that values your skills and rewards your contribution...

Please please read on...

Job Overview:
Distribute work properly among the team, including responding to Emails, calls from customers, handling inquiries and complaints.

Your responsibilities in the team:
- Managing our customer support and help desk
- Assisting our directors with day to day operations
- Office administration and report generation (daily, weekly and monthly)
- Hiring and coordinating contractors
- Creating standard operating procedures (SOP’s)
- Keeping us generally organized and in control :)


Key criteria/Skills required:
- A minimum of 2 years customer service experience.
- Excellent communication skills (verbal and written skills is a must).
- Team management experience preferred
-Must have Multitasking and Stress Management Skills
-Must have TEAM MANAGEMENT and LEADERSHIP Skills
-Must have Call Center and Helpdesk Experience
-EXPERIENCE Effectively Managing Virtual Employees a MUST
-MUST have a strong and reliable internet connection
-Must be reliable, honest and detail-oriented.



Software Using
- Office software (Word, Excel, Powerpoint, etc.)
- Monitor software
- Phone calls software
- Email (Gmail)
- Fishbowl
- Salesforce
- Aircall
- Freshdesk
- Monday
-Drift chat
- Slack


If you are good-natured, friendly and love helping people.
If you are SUPER organized, systems-oriented and love documenting processes for next time...

You have found your ideal job and will be welcome here with open arms!



Please apply now.

Full-time position
Remote - Work from home
Great Salary