New York City Primary care, and Therapy office Seeking Friendly and Capable Phone Operator/New Patient Liason

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TYPE OF WORK

Full Time

SALARY

$800/month

ID PROOF

50

DATE POSTED

Aug 30, 2019

JOB OVERVIEW

Looking for a full time, long-term phone operator to make outgoing phonecalls to all new patients booking for our practice through the website zocdoc, and field return calls from these patients if they don't answer our calls. The "New Patient Liason" must be able to use our 3 main software applications to follow a very detailed algorithm and phone script to collect and verify key information from new patients who book using zocdoc. Information from each patient call must be clearly recorded in a centrally-viewed spreadsheet.

Applicants MUST have OUTSTANDING communication skills and must speak very clear English. Applicants must have excellent customer service skills. Quick-learners are the best fit, and previous experience with computer information systems is a big help.

Hours are 9am-5pm Eastern US time.

Pay starts at $800/month and rises to $1200/month over a 2 year period. Paid sick time and paid holidays can be accrued. "13th month bonus" is given at the close of each year.

TO APPLY:
- email your name, email address, and phone number to: shirinpeters@gmail.com
- attach a 1 page cover letter with your resume explaining why your skills and past experience are a good fit for this position
- look at our website www.bmcofny.com and in the body of the job application email explain in your own words what you understand about our practice
- attach an MP3 of your own voice reading this sample sentence: "We need to collect your credit card information to complete the appointment booking in our system and honor your appointment. If you come in for your appointment as scheduled you will not be charged anything. If you aren’t able to make your appointment as scheduled and do not contact us to reschedule, we will alert you before charging our no-show fee of $40"
- attach a screenshot of your results from internet speed testing at Speedtest.net

SKILL SUMMARY
English
Speaking
Customer Service & Admin Support
Phone Support Customer Support
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