Home based Customer Happiness Specialist

The Hero Co is looking for a Customer Happiness Specialist who is super cool, highly enthusiastic, and who LOVES to help people!

And. . . we're hiring right now, and looking for a smart, forward-thinking problem solver to join our world-class Upgrade to see actual infoscription:
Our Customer Happiness Specialists are the first point of contact for our amazing customers. They help our customers with all types of inquiries, and because our #1 company Core Value is "Surprise and delight customers by consistently over-delivering," it's one of THE most important jobs at The Hero Co!

As a Customer Happiness Specialist, you'll be assisting customers with placing new orders, returning products, refunds, and subscriptions. And as it’s now 2020 and we are a dot com, you will not just interact with customers on the phone but also via emails, live chat, and social media too.

What your average day might look like:
*Answer incoming customer service or product inquiry calls.
*Place outgoing calls to follow up on questions received through email.
*Help customers place product orders and adjust subscriptions.
*Assist customers with shipping inquiries, returns, and refunds.
* Answer questions/comments on Facebook.
*Provide above and beyond - WOW - service, while helping customers with their needs.
*Check social media sites and respond to feedback, reviews or Upgrade to see actual infocation and Experience:
*Has a passion for being healthy, is practicing a healthy lifestyle, and likes helping others to be healthy too.
*Pleasant and professional sounding voice.
*High-level Technical and Internet navigation skills.
*Strong customer service skills.
*Inbound call center experience.
*Knowledge and/or experience in natural health. Weight loss, medical, nutrition or fitness background preferred.
*Consultative sales experience.
*Management experience preferred..

Key Competency Must Haves:
*I live a healthy lifestyle.
*I have great communication skills.
*I am persuasive.
*I am a problem solver.
*I am adaptable and flexible.
*I am tenacious.
*I take feedback openly.
*I have a high energy level.
*I am goal oriented.
*I enjoy being on the phone.

If this sounds like you then you just might be the person we’re looking for!

Additionally, this is a 45 hr/week, work from home, contract position.

Entry level pay is $3.80 USD/hr - 45 hours per week = approx $171 USD / week


You MUST have a quiet-distraction-free work place, high-speed reliable internet with back up, desktop/laptop with 4gb+ Windows 10 or newer, and a mic/headset.
To apply send the following
1. Cover letter stating why you are the best pick for this position.
2. Updated resume
3. A recorded voice sample using Upgrade to see actual info and tell us about your passion for being healthy.
4. An internet speed test from Upgrade to see actual info
Applications that don’t include all of the above will be disregarded.