eCommerce Customer Service / Customer Support

Hi!
We are super excited to meet you & hope you are super excited about providing Amazing Customer Service / Customer Support!

We require someone who can work full time to assist us with our eCommerce customer support.

Skills you NEED:
- Fluent English
- Experience working with Shopify
- Experience providing email and live chat support
- Very positive, friendly, attitude
- Must be able to solve problems on your own
- Must be very good at communicating and providing suggestions, ideas etc...
- Great email etiquette and spelling
- Manage social media accounts like Facebook and Instagram

Full Time:
- This is a full time position (you cannot be employed elsewhere)

Responsibilities:
- answering customer questions and resolving problems
- tracking orders and providing updates
- changing orders and processing refunds
- de-escalating customer concerns and ensuring every customer leaves happy
- responding very quickly to any customer inquiries
- creating FAQ's based on customer questions
- Track your work
- Possibly Social Media management
- Facebook messenger / posts moderation and management (responding to customers and comments)

Programs we use (exprience with these is a plus)
- Shopify
- Paypal (processing refunds etc...)
- Facebook


There is ample room to grow in this position and we look for long term working relationships.

1) If you are interested in this job, please respond by putting *SUPERSERVICE* in the headline of your response.
2) Please also clearly indicate if the hours / days of this job will work with your schedule.
3) Please answer: Have you worked with Shopify before... if so, please provide details about your experience.
4) Please highlight your customer service experience
5) Have you done any social media management before? If so please provide details and specific examples.