Customer Service Specialist/Data Entry - Australian / UK company

About Us:

BioPak is an environmentally friendly packaging business. We supply our products across AUS, NZ, Singapore and the UK with our partner Biopac. We are the industry leader in sustainable packaging in Australia and New Zealand. We supply both to distributors and direct customers.

Our approach with customers is about:
**Offering exceptional customer service
**Making it easy to interact with BioPak
**Ensuring that their orders or enquiries are addressed quickly (usually within 10 minutes of receipt)
**Ensuring that customer orders are processed accurately - even if the customer made a mistake
**Communicating with customers before potential problems arise
**Doing everything possible to meet expectations and to create the best experience possible

About You:
You will be working remotely and will communicate with BioPak (Australia) and Biopac (UK) and their customers and business partners via Email, Skype and Phone. Your main responsibility will be Processing orders and communicating with any escalations for any order discrepancies must be able to communicate in both written and spoken English as you will be working for our UK company.

Your key responsibilities will include-
**Processing orders with attention to detail
**Documenting and communicating accurate data
**Identifying potential problems and immediately escalating internally in order to resolve
**Communicating and following up with customer queries via email or Phone
**Maintaining up to date product knowledge
**Communicating with both AU and UK Company

In order to work within Biopac (UK) business hours, you must be available to work Monday to Friday, 5PM-2AM (PHT).

Please note: You will be required to work 6AM-3PM (PHT) for the initial 4 weeks of training provided by Australian Upgrade to see actual infosential Skills:
**Strong English, including written and spoken comprehension
**High internet Speed with Fast Backup Connection and 2 x monitors
**Experience Using Netsuite - List the years of experience you have + references (Preferred but not essential)
**Ability to work under pressure and to time constraints
**College or University Graduate
**Call Centre Experience & Excellent Phone Manner
**Ability to quickly learn new systems - must be Tech Savvy
**Ability to think outside the box - You must find potential problems before they arise!
**Sense of Urgency - We are a business in a competitive industry, we strive to provide the quickest and most efficient service and delivery turn around times
**Ability to take criticism as an opportunity to grow and learn
**Strong, confident Individual who will become part of the team, but will also strive to improve the team as a whole.

When submitting your resume:
**Please include current references
**Please let us know what your internet speed is (both upload and download)
**Please advise what PC/Laptop and Mobile Device you are using currently
**Tell us about yourself & your home office setup - Are you in a quiet neighbourhood? Do you have children at home while you are working? Do you have a separate room for your home office?
**Previous experience working for Australians will be highly regarded

Interviews will be conducted via Skype and you may be required to complete a written test.

- Please let me know the result for your internet speed. http://www.speedtest.net/

Please email your resume through to Upgrade to see actual info