Customer Support Specialist (Cebu)

MyPass is a global software as a service business that helping to streamline compliance management for workers in highly-regulated industries around the world.
We require someone to support our growing customer support and verification team.
Key tasks will include responding to customer support tickets (email & chat), creating and updating online worker profiles (within our software system), digital documentation management, image formatting/cropping, general business administration support.

Key attributes of the successful person:
- Attention to detail and a methodical, systematic approach to your work (essential)
- Excellent computing skills (including Excel, Word)
- Excellent database administration skills
- Experience with managing digital images, cropping, formatting
- Experience with a variety of customised software applications
- Clear and accurate communication (must have reliable, quality internet connection)
- Experience in HR or recruitment roles is preferred
- Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred

This job is 8hrs per day (10am to 7pm Australian Daylight Savings Time) for a 3mo trial period and will become full-time for the successful candidate.
You will be joining a high-performing, energetic team that enjoys delivering results and delighting customers.

Immediate start (CEBU location only).
Skills required:
• Customer Service & Admin Support
- Customer Support
- Email Support
- Tech Support
• Office & Admin
- Document snipping & management
- Data Entry
• English
- Fluent
• Marketing & Sales
- Email Marketing
• Graphics & Multimedia
- Graphics Editing