Customer Support Representative

Customer Success Representative - Job Description

PLEASE READ: To be considered for this position you must submit a link to a 2-3 minute video introducing yourself and what makes you a perfect fit for this role.
*If you do not submit a video you will not be considered. Thank you!

We are looking for a Customer Success Representative to join our Customer Success Team.

Work from home but be a part of the Team!
Earn promotions to increase salary within 3 months.

FULL-TIME POSITION, several shifts available - nights and days
Remote position (Work from home)

Experience/ requirements:

4-year college degree or comparable experience
At least 2 years of work experience in Customer Service, Live Chat Support, Email Support, Customer on-boarding.
Fluent in spoken English (neutral American accent)
Fluent in written English
Reliable computer and high speed internet connection required
Quite a workspace is a Upgrade to see actual infoll Center USB type headset with Noise Cancellation feature is Required.
A natural problem solver, who is able to think under pressure and flourishes in a fast-paced environment.
You’re organized; love teams, but also work well independently
You’re a self-learner who likes to dig in and takes pride in your work
You can juggle multiple projects and enjoys a challenge
Goal driven, focused and committed

Key Responsibilities:

Email support, Live chat support, Phone and Video Screen share Upgrade to see actual infovelop a deep understanding of our application, and become an expert
Creatively work with clients providing ad-hoc, easily-understood system advice
Train, plan, propose and assist clients in their pursuit of platform best-practices
Own overall relationship with clients, including increasing adoption, ensuring satisfaction with the product via exceptional customer service.
Successfully onboard new customers, help set up their account, troubleshoot issues and ensure they are getting the most out of our Mobile platform.
Advocate for the customer by taking their feedback and sharing it with other departments, to improve processes and product Upgrade to see actual infopany Description
Start-up marketing technology company enabling businesses or all sized to connect with customers on Facebook Messenger chat. We are headquartered in Boston and have employees and customers all over the world.