Amazon Account Manager / Projects Manager / FBA Expert

(This job is intended only for Onlinejobs.ph freelancers. Please do NOT apply by email or by our website contact page or call our phone number.)

We are Northern Cards, Canada’s Greeting Card Company Since 1989, and we create greeting cards featuring original designs for all kinds of occasions and have done for nearly 30 years.

We have more than 500 FBA listings across Upgrade to see actual info and Upgrade to see actual info, mostly live, and will be adding more in the future. We need an FBA expert to manage our listings, which are single cards and multiple packs, including some assortments. With this job post, we are looking for someone who has previous experience of FBA, a business degree and who speaks and writes in fluent English.

The job would include all or some of these responsibilities:

Inventory management including creating listings for new products and editing current listings
Transmitting information and files to suppliers for production (labels, packaging dimensions, etc.)
Researching and evaluating shipping options
Monitoring inventory levels
Dealing with the creation of shipping plans and monitoring shipments until fully received
Dealing with any issues and cases that arise
Dealing with Amazon Case Management and Amazon Customer Service
Handling customer service by email
Responding to negative feedback and reviews in a timely and professional manner
Processing returns and refunds as needed
Keyword research and integration

Please let us know about your relevant experience doing this job in the recent past. You must be very familiar with Seller Central and understand how to navigate the platform, create cases and perform regular duties involved in managing an Amazon account.

This role requires working with a small group as a team. We are Toronto, Canada-based, and you would likely be working EST evening hours and maybe some EST daytime hours. Part-time hours to start but this role could well turn into a full-time position.

Please add the work CANADA to the top of your application so that we know you have read through the whole job description.