EXPERIENCED Drop Shipping Customer Service VA needed

I require someone with great customer service experience to help respond to emails and messages on Facebook.

You will be trained by me via Skype sessions and we will be communicating via Whatsapp, Upgrade to see actual infoom time to time, the candidate may be required to log into Oberlo, Aliexpress and our Shopify store and look up orders, make changes to orders, find the right information...

Ideally, the right candidate has experience with customer service, a dropshipping business, and Shopify.

Experience with Oberlo and Aliexpress is an asset.

Duties include:
• Checking messages on Facebook, answering questions
• Responding to customer's emails
• Solving customer problems such as a change in their order
• Solving customer inquiries such as the status of their order, how long before their shipment arrives, etc
• Looking up orders in Shopify / Oberlo / Aliexpress when required
• Moderating comments on Facebook posts, hiding complaints, deleting slander

Qualities needed to be successful:
• Excellent English comprehension and writing ability
• Courteous and compassionate customer service and soft communication skills
• Problem-solving ability
• Fast learner
• Great time managements skills
• Pay attention to details
• Facebook experience
• Shopify, Oberlo, Aliexpress experience is a plus

Other Skills: Customer Service, Customer Support, Shopify, Social Media Management, Zendesk

This will be a LONG TERM job and ready for the right candidate to start ASAP

If you have read all of this, please add: THANKYOU123 to your reply so I know that you pay attention to directions.

Thanks

Boris