Shopify E-commerce General Dropshipping Store - Customer Service Team

Hi,

I am looking for someone or a team who is the BEST at acting as a virtual assistant who is familiar with responding to customer emails using the preset templates provided in Google Docs, familiar with using Shopify, using Excel to create order sheets based upon instructions provided, respond to social media comments on Facebook, ability to communicate to me if there is any customer issues that need to be solved, & strong ability to communicate in written English.

Please provide proof on why you believe you would be a good fit for this job and why you feel you would be able to do well in this job.

The more proof of results you are willing to show, you will have a MUCH GREATER chance of being HIRED.

Skills required:

1.Customer Service

2.Responding to Customer Emails

3.Updating Customer Status Sheet to communicate any problems that customers are having that will require other members on the team to help solve.

4.Being able to use Google Translate to write to people who do not speak english such as Spanish or French.

5.Being able to use Google Voice to respond to customer calls via Text Message using customized templates.

6.Being able to learn about the proper ways to respond to issues.

7.Being able to and open to learn while responding to customer emails to increase customer satisfaction.

8.Excel

9.Be able to Export orders from Shopify and create an excel order sheet (following the instructions given by us) - so that it can be shipped out to to the customers.

10.Being able to upload tracking numbers via excel from the supplier into the Shopify store in the required format (following the instructions given by us).

11.Social Media Moderation

12.Ability to respond to Facebook & Instagram comments with custom message templates provided.

13.Hide negative comments on Facebook & Instagram.

14. Ban people from making false statements about the company on a sponsored post on Facebook & Instagram.

15. Be able to communicate to us if there is a person having trouble that you do not know how to solve so we can help solve the problem.

16.English

17.Very good at written english

18.Very good at taking direction.

19.Very good communication skills and being open to asking questions about things they do not understand so we can help.

20.Being open to communicate to us about customer problems that are not covered in the templates so we can help solve them.