Receptionist for vacation rentals business

Here at Host Liverpool, we provide vacation rental properties for guests visiting the City of Liverpool (UK) via platforms like AirBnB, Booking dot com, TripAdvisor, Expedia and HomeAway.

But we do much more than that. We want our guests, clients, staff and strategic partners to enjoy their experience with us and understand that we're serious about goals and standards too.

Right now, we're looking for Receptionists to be available to answer calls and messages from our guests around the clock; to be the person who knows and seeks to understand our guests better than anyone else! We hope our latest teaUpgrade to see actual infomber might be you!

Your main roles will include:

- 'Front of house / front desk' call answering
- Responding to messages on all platforms
- Closing sales enquiries
- Recording guest feedback and comments (what they said, VS the reviews they left)
- Prompting for good reviews
- Understanding the guest by building a relationship with them
- Understanding when bad reviews are likely and not prompting the guest to leave one
- Linking in other teaUpgrade to see actual infombers to deliver the best guest experience
- Be responsible for the perception of our business to the outside world. This will mean ensuring good reviews, and having complete listings
- Feeding back guest comments from conversations
- Some operational work, depending on shift

In addition to your core roles, you will be expected to have the following qualities:

- Excellent written and spoken English
- Contribute to the 'Review Audit'
- Thoroughness and attention to detail
- Making sure all of our teams are communicating effectively in the context of your work
- Being proactive about your own progress and productivity
- Working with a culture of accountability, ownership and willingness to succeed through further learning
- Working in an organised way with clear emphasis on deadlines and the need to track and quantify performance

Experience of having worked on platforms like AirBnB and Booking dot com are necessary, and experience in the hotel and hospitality sector will be looked at favourably.

Your written English should be exceptional, your communication style should be concise, friendly and logical. You should also be able to handle arithmetic on the spot, and have a sound understanding of Upgrade to see actual info’s important that you understand the admins we already have working for us have their own job roles, and part of your initial training will be to understand what they do by undertaking their responsibilities for a while. This will provide the foundation upon which your role will be built

We’re looking for someone who’s responsive, committed, reliable, trustworthy and places a high value on confidentiality and security. You must have the ability to remain confident, calm and quick under pressure and use initiative and common sense to achieve the goals of the business. A strong emphasis on systemisation, communication and written English will form a key part of your skill base.

We're an ambitious company, committed to high standards, and we're looking for similarly driven, motivated individuals to work with us!

We are advertising for the following weekly shift pattern (UK time):

Saturday and Sunday, 5pm-2am the next day (UK time)

Total 18 hours

If you are flexible, please also mention that, as the shift pattern could change.

We look forward to hearing from you!

Best Wishes,

The Host Liverpool team