Any
$5-10/Hour
TBD
Jan 24, 2019
The CSM plays a key role in the success of Outbound Advantage. They work closely with our clients, helping them understand how OA works and the best ways to develop a successful partnership with the
Functions:
- Serve as the primary point of contact and sole project manager for up to 20 customers
- Work with clients in a diverse set of industries to help them achieve their lead generation objectives
- Manage all high-level aspects of a client account: weekly client communication, reporting outcomes (internally in weekly meetings and externally to clients)
- Daily responsibility for checking and managing the client inbox
- Provide feedback and guidance to the targeting, content, and operations teams regarding client performance
- Achieve a minimum client retention rate of 65?ch quarter
- Work with sales team to extend client contracts beyond initial engagement
Position Competencies:
- Calm under pressure
- Adaptability
- Excellent oral and written communication skills
- Organization
- Time management