Lead Customer Services Representative

Our company is a health and wellness company currently selling through online channels globally.

We need to add a customer services representative to our team. The individual should have the following key skills:
- Excellent written English
- Previous customs services experience
- General understand of health/wellness industry
- General understanding of fulfilment and global shipping
- Ability to think of their feet
- Eagerness to learn
- Good team player

The tasks the individual will undertake initially are:
- Be lead customer services contact for our global business
- Provide daily coverage and review of customer service emails, responding where possible or escalating to management/colleagues
- Create templates of appropriate responses to customers for common questions
- Provide order status updates where requested
- Any other tasks requested by management to support the business

There will be opportunities to learn and develop other skills in this role, as we continue to grow and expand.

When applying, please answer the following questions:
- What 3 words would you use to best describe yourself?
- What is your customer services experience?
- How would you describe your style when speaking to customers over email?
- What do you think is more important and why? Profit or customer satisfaction?
- What PC do you use?
- How frequently do you experience power cuts in a month?
- What are your professional goals?
- If given this role, where would you like to be professionally in 2-3 years?